Refund policy

Returns and exchanges

For a return or exchange under our store policy, contact us within 14 days of purchase with your order number or proof of purchase and the reason for your request. Please contact us before sending an item back.

Eligible items must be unused, in the condition received, with seals unbroken and in their original packaging. For sizing problems, contact us to discuss an exchange; replacement sizes depend on availability.

Our voluntary change-of-mind return policy excludes sale items, gift cards, perishable goods and health or horse-care items that cannot be returned for hygiene reasons. These exclusions do not limit statutory rights for faulty, unsafe, incorrectly supplied goods or qualifying online cancellations.

Faulty, damaged or incorrect items

Contact us with your order details and a description of the issue; photographs can help us resolve it. The 14-day store-policy window does not replace your statutory rights.

Where the Consumer Protection Act applies, qualifying faulty or unsafe goods may be returned within six months of delivery, without penalty and at our risk and expense, for repair, replacement or refund as provided by the Act.

Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase within seven days of receiving the goods without reason or penalty. Only the direct cost of returning the goods may be charged, and payment is refunded within 30 days of cancellation. Statutory exceptions apply, including to goods made to your specifications or clearly personalised.

Refunds and return delivery

We will notify you after receiving and inspecting a return and confirm the outcome. Approved refunds are made to the original payment method; your bank or payment provider may take additional time to reflect the credit.

For voluntary change-of-mind returns, you pay return delivery and original delivery charges are not refundable, unless applicable law requires otherwise. We will confirm the return arrangements before you send the item. Please use a trackable service and retain proof of sending.

Return address: 166 Malmani Road, Sterkfontein Country Estates, Oaktree, Krugersdorp, 1739, South Africa.